1. How long will it take for my order to be processed and delivered?

After receiving your order, we will detect and arrange your delivery within 5 business days. Normally, you will receive your goods within 10-20 business days (Depending on the shipping free or fast express).

2. How can I check the status of my order?

You can log into your account and check the status of your order in the order history. Or you can contact us via the email and live chat support.

3. How can I track my parcel online and how much will be charged for each order's shipping?

The tracking number would be sent by email once the items have been shipped out. Then you can track your order on the web http://www.ems.com.cn/english-main.jsp.


Fast freight, it is detected in five days. Be sent by EMS. Arrive in 10 business days. (20$)


Free freight, it is detected in five days. Be sent by air. Arrive in 20 business days. (For free)
4. What should I do if I never received the shipment?

After we provide the tracking number, the customers should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly about the lost shipment and we will investigate the case. Once we are convinced that the item is lost for our reason, we will resend a new one to you. However, we are not responsible for the lost if you have furnished incorrect information in your order form or any other reasons for yourself.

5. Is it safe to order on tiffanydiscounted.com?


Yes, please don't worry about it! It's safe and easy to order on tiffanydiscounted.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Moreover, our website is now using McAfee security technology to help protect you from identity theft, credit card fraud, spam and malicious software.


6. How do I order on tiffanydiscounted.com?


Ordering on tiffanydiscounted.com is easy and safe. Once you have found the item you would like to purchase, click on the "purchase" button to put it in your Shopping Cart. Follow the directions of checkout process. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.


7. Do you ship your jewelry and ornaments worldwide?


Yes, we deliver our jewelry and ornaments worldwide by EMS. However, if your place is untraversed, it will cost you more postage to deliver your product, such as Holand, Porto Rico and so on. You can contact us via email or live chat support if you are not quite sure whether our service covers your country or not.


8. What methods of payment do you accept?


There are currently four ways to pay. Most customers are used to accept online payment with credit card. If you don't have credit cards available, or need to buy large sums of goods, you can try to use Paypal or Western Union.

1. Online payment with credit card. This is the most frequent payment method. It is fast and efficient.

2. Paypal. You can also contact our online service to get a payment request from Paypal. Our Payal account: jianglongsheng2009@hotmail.com.

3. Western Union. We accept payment by West Union when you want to order large sums of jewelry. http://www.westernunion.com/info/selectCountry.asap

Find your agent and confirm that you can pay via West Union, and then contact us to get our information of West Union.


9. What if I need extra help or advice about my purchase?


If you need any assistance on your purchase, you may click Live Chat Support! Or you can contact us via email at any time.


10. What kind of currency do you accept?


At present, we only accept US dollars.


11. I have no idea which I shall buy, Can you give me some suggestions?


A good gift can perfectly express your feelings and honors in significant moments. You should make a decision according to the recipient's or your taste, your ability to pay, the relationship between yours and so on.


12. How can I make returns or exchanges?


You can contact us by email - tiffanydiscounted@gmail.com. Generally speaking, articles in good quality are not accepted to be returned. We are not responsible if the goods is not the same as you visualize. If you want to return the goods with no reasons, we will charge 20% commission fee for each product. If you have received the goods, we will also charge $20 for postage we spent to send the product to you. We can handle the returned goods in 7 days or exchanged in 14 days after you receive them.


13. Things are usually cheaper if they are bought in bulk, Really?

Yes, that is right! The price will be much lower if you buy a large amount of ornaments and jewelry.


14. Do the goods come with original Tiffany Packs?

Yes, all the items will come with original Tiffany gift packs including the box, pouch and gift bag.


15. Why are your prices so low but with good quality?


We have our own factory which locates in China, so that we can afford you the best quality with lowest price.


16. What should I do if the items are damaged upon receipt?


You need to inform us immediately as soon as you receive the damaged goods. Once you note that the product is damaged during shipment, please take some photos of it and send to us via email. Then we will give you our return address. After receiving the return goods, we will ask our factory to check it and resend to you as quickly as possible.


17. How should I store my silver?


Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your tiffanydiscounted silver or a silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contacting with rubber bands or other rubber products. The sulfur in rubber causes tarnishing and corrosion.


18. How do I care for my diamond?


Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of platinum and gold. Tiffanydiscounted suggests that your ring receive periodic professional maintenance. Our trained artisans will check that the setting is adequately securing your stones and give your ring a thorough cleaning. Between professional cleanings, Tiffanydiscounted recommends the occasional use of a nonabrasive cleaner for diamond jewelry. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewelry with stones other than diamonds may need other care.


19. How do I care for my cultured pearls?


Fine cultured pearls with thick nacre layers will last for generations if they are cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. Tiffanydiscounted cultured pearls are strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.


20. How can I handle my orchid products that have oxidized finish?

The sterling silver orchid products that have oxidized finish are not coated on the surface. Please avoid using a silver polisher. Please use a dry, clean cloth and avoid scratching.

21. How can I handle wood products?


Products featuring both wood and sterling silver should be cleaned with a standard polishing cloth. If using a silver polisher, please do not apply it in areas that that have wood or stones. The wood elements are natural and do not have any coating. By repeating to leave it in a dry or humid area, there is a chance that the wood will crack. Please use a pure beeswax polishing compound to maintain the wood.